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The evidence for a potential equipment problem may be steadily increasing downtime. For example, the evidence for a product defect may be a high percentage of service requests or product returns. This information will be very important during the investigation into the problem. List the specific information, documents, or data available that demonstrates that the problem does exist. Documentation of the available evidence that a problem exists.The description must contain enough information so that the specific problem can be easily understood. This information is important for the investigation and action plan, but also useful for effectiveness evaluation and communicating the resolution of the problem.Ī description of the problem is written that is concise - but complete. There are many possible sources: Service requests, Internal Quality Audit, Customer complaints, Internal quality audits, Staff observations, Trend data, QA inspections, Process monitoring, Risk analysis, Process performance monitoring, Management review, and Failure mode analysis. The specific source of the information is documented. This should include the source of the information, a detailed explanation of the problem, the available evidence that a problem exists. It is important to accurately and completely describe the situation as it exists now. The initial step in the process is to clearly define the problem. Follow Up - Verify and assess the effectivenessġ - Identification - Clearly define the problem Action Plan - Create a list of required tasks
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Analysis - Perform a thorough assessment with documentation Investigation - Make a plan to research the problem Evaluation - Appraise the magnitude and potential impact Identification - Clearly define the problem Implementing an effective corrective or preventive action capable of satisfying quality assurance and regulatory documentation requirements is accomplished in seven basic steps: The documentation for a preventive action provides evidence that an effective quality system has been implemented that is able to anticipate, identify and eliminate potential problems. If something in the quality system indicates that a possible problem is or may develop, a preventive action must be implemented to avert and then eliminate the potential situation. It assumes that adequate monitoring and controls are in place in the quality system to assure that potential problems are identified and eliminated before they happen.
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